Canal Barge Company, Inc.

  • Help Desk Technician - New Orleans, LA

    Location
    US-LA-New Orleans
  • Job Description

    HELP DESK TECHNICIAN

    VESSEL AND NETWORK PCs

                                                                 INFORMATION SYSTEMS                                                            

     I. BASIC FUNCTION

    Support the setup, operation, and maintenance of company information and communication systems under the direction of the Network Manager. 

     

    II. MAJOR RESPONSIBILITIES

    1. Maintain vessel PC and communications systems to ensure maximum reliability and uptime. Ability to travel by any mode to company facilities and towboats will be required.
    2. Review new software releases and provide user training.
    3. Provide user software support to vessel personnel (Lydia, Maintenance, MS Office).
    4. Troubleshoot and resolve Help Desk issues as assigned.
    5. Set up new desktop systems as required, both onboard and in company offices.
    6. Knowledge of Active Directory and VBScript preferred
    7. Perform network telephone system administration.
    8. Maintain operational status of CBC hardware and software.
    9. Ensure an accurate hardware inventory at all locations (toner, batteries, spare parts).
    10. Assist in testing applications before installation and in distributing new releases.
    11. Answer the Help Desk line and route request accordingly.
    12. Ensure that customer relations are maintained at a level which will enable the company to attain its goals and objectives.
    13. Learn company information and communications systems to be able to provide assistance w/questions or perform duties upon request.
    14. Maintain Help Desk database of outstanding issues per department guidelines.
    15. Maintain documentation for Standards and Guidelines of I.S. Procedures.
    16. Serve on the Switchboard Relief Team.
    17. Maintain conduct in accordance with the Company’s Code of Conduct and Business Philosophy.
    18. Perform other duties as requested by immediate supervisor and department or group manager.

     III. JOB REQUIREMENTS

    1. Education Bachelor’s degree in CS/IS or similar desired
    2. Minimum 5+ years of experience on hardware & software systems used by the company.
    3. Experience in supporting Telecommunications Systems.
    4. Must be able to travel to and traverse company towboats and barges.
    5. Must be able to lift 25-40 pounds.
    6. Reliable automobile transportation is required for travel to and from company vessels and offices (all business-related travel expenses are reimbursed, including mileage).
    7. Ability to travel overnight as required.

    Company Information

    At Canal Barge Company, we believe that "People make the difference"

     

    MISSION

    Form long-term, mutually profitable partnewships with our customers by providing consistently high quality marine transportation, bulk liquid storage, and management services.

     

    CANAL BARGE COMPANY, INC.

    Canal Barge Company, Inc. is a privately-owned, independent marine transportation company headquartered in New Orleans, Louisiana.  Founded in 1933, Canal Barge Company provides marine transportation, logistics, and bulk liquid storage services throughtout the Inland Waterways of the United States and internationally.

     

    CBC is one of the most diverse marine transportation companies in the company, having made cargo movements to virtually every part of the world that can be reached economically by barge.  Our greatest strength is in long-haul towing along the inland waterways between the Gulf Coast and mid-America, but we trade along the entire breadth of the Inland Waterway System.  Additionally, using our oceangoing deck barge fleet, we have made voyages through the Great Lakes, along the East and West Coasts, to Nigeria, Spain and throughtout the Caribbean.

     

    Dedicated to long-term partnerships and tailor-made customer service, Canal Barge enjoys relationships with several Fortune 500 chemical and oil companies, as well as refineries, construction companies, fabricators, public utilities, engineering companies, and the United States Government.  Canal Barge Company is in full compliance with the American Waterways Operators' Responsible Carrier Program.

     

    We are an Equal Opportunity Employer (EEO/AA/M/F/D/V) Employer offering competitive wages and benefits and the opportunity for a career.

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